Refund policy

Return and Exchange Policy

At HYPERGAINS, we're committed to ensuring your complete satisfaction with our products. To achieve this, we recommend carefully reading and following the product handling instructions included with each product.

Notifying Us of a Return or Exchange

To initiate the return or exchange process, please contact our customer service team through:

Return/Exchange Eligibility

To be eligible for a return or exchange, products must meet the following conditions:

  1. Any labels, logos, and tags must be maintained.
  2. The product must be in its original condition, unused and unopened.
  3. Products that have been opened, damaged, or used are not eligible for a refund for health and safety reasons.

Return/Exchange Timeline

The return/exchange process is only valid within 15 days of receiving your order. Please note that returns/exchanges will not be accepted after this timeframe to ensure the product's safety and quality.

Shipping Costs

Initial shipping costs paid by the customer are non-refundable.

If you have any questions or concerns about our return and exchange policy, please don't hesitate to reach out to our customer service team. We're here to help you with any issues you may encounter.